Service Advisor Development Level 3 - Improving Service Performance (F2F)
MG Service Advisor Development Program Level 3 - Improving Service Performance (Part 2 - F2F)
Description
Provides skills and knowledge in identifying, communicating, and executing customer experience and business improvement initiatives.
This Face-to-Face session will cover:
- Review of Level 1 and 2 action plans
- Goal Setting and Continuous Improvement
- Understand business – Cashflow, WIP, and Absorption rate
- Structuring your day
- Utilising technology to improve task completion
- Next Steps – business improvement plan
FAQ's
This one-day course is the final component in Level 3 of the MG Certified Service Advisor Program.
Who should attend?
Service Advisors who have completed:
• Level 1
• Level 2
• All Level 3 VCT sessions