Service Advisor Development Level 3 - Improving Service Performance (VCT)
MG Service Advisor Development Program Level 3 - Improving Service Performance (Part 1 - VCT)
Description
This level provides skills and knowledge in identifying, communicating, and executing customer experience and business improvement initiatives.
In these online courses we will cover topics such as:
- Complaint handling process – prevent escalation
- Decision making and problem-solving methods
- WIP / Breakeven Point / Absorption Rate
- Parts to Labour ratio
- Importance of CRM & data management
FAQ's
These 30min online course are the first component in Level 3 of the MG Certified Service Advisor Program.
Who should attend?
Service Advisors who have completed:
• Level 1
• Level 2