Service Advisor Development Level 2 - Managing the Customer Experience

This level examines the communication and selling skills required to manage the customer relationship by adding value for the customer and the dealership.

 In these online courses we will cover topics such as:

• Hours - Productivity, Efficiency, Utilisation
• The MG Motor Service Process
• Understanding MG Brand Values
• Selling and the customer experience
• Repair orders as a legal document
• Service Advisor Performance Measures
• Working with different communication styles
• Managing challenging customer situations

These 30min online course compose Level 2 of the MG Certified Service Advisor Program.

Service Advisors who have completed:

• Level 1